Ordering
When ordering, try to have the part number (if possible) & description. Please specify the year, make, model, engine size, transmission type and/or any special circumstances related to altering the vehicle from original specifications. Make sure to include any & all contact information when ordering. Remember, you cannot supply us with too much information. Orders Without a daytime phone number cannot be processed efficiently.
Shipping
PLEASE INSPECT YOUR SHIPMENT IMMEDIATELY! YOU HAVE TEN DAYS FROM RECEIPT TO NOTIFY US OF ANY COMPLICATIONS. All orders are processed & shipped as soon as possible after receipt of payment. We provide our choice of daily Fedex ground shipping to the continental 48 states. We will Ship to Hawaii, Alaska, Canada, P.R., U.S.V.I. & anywhere outside the U.S. but you must call for a shipping quote to your location. The quote will be in excess of the standard shipping charge. For out of country or any special shipping methods it will incur a 5% handling fee. (Drop shipments are not considered a special shipping method. All shipments are F.O.B. Corona, California. Customer is responsible for any & all freight charges. We can ship to international destinations. We do NOT allow will call over the internet without valid drivers license that matches the name and address of the payment method, but please call first for availability. We do NOT ship to P.O. Boxes using Fedex, USPS only. We will e-mail your Fedex tracking number after we prepare the shipment. Most items ship out within 48 hours of order. (COVID 19 update! Due to lack of raw materials and extreme industry growth any and all stated order and delivery times are vastly increased. If you have special needs you must call and have a physical check done on the part to guarantee special delivery times.) Once we receive your payment please allow up to 7-10 business to receive product depending on availability. If you prefer a different shipping method, please inquire. USPS, Fedex First Overnight, Fedex 2day, or Air Freight will incur added fees. E-mail or call us before paying if you are located outside the continental United States so we may give you the proper shipping amount.
Refused Shipments
Customer will be charged a 20% restocking fee & all shipping costs on any shipment refusal unless pre-authorized. Re-orders may require prepayment in full. Shipping charges are not refundable. Free shipping items will be charged the cost of shipping charges we incur.
Pricing
Western Chassis holds the line on price as much and for as long as possible. However, due to inflation and the constant fluctuation of our economy, sometimes this cannot be done & adjustments need to be made. We reserve the right to change pricing without notice.
Paying with Paypal Shipping Info
We will ship to the address provided with your Paypal payment. Should you want us to ship to a different address other than what is on your Paypal payment, the alternate address must be included in the NOTE section of your Paypal payment. Because of the volume of emails & phone calls we receive, should you send an alternate address in a separate email, we will not guarantee that it will be shipped to that address.
Payment
ALL MAJOR CREDIT CARDS ARE ACCEPTED. Payment by MASTER CARD, VISA, DISCOVER, AMERICAN EXPRESS, PAYPAL or CERTIFIED CHECK ensures fastest processing. All C.O.D. orders up to the amount of $300.00 will be accepted. All C.O.D. orders will contain appropriate fees. C.O.D. orders will require payment via certified check or money order. Personal checks will be accepted as prepayment only & will delay shipping time, subject to bank clearance. All payments to be in U.S. funds. We accept all credit card payments by Phone or through check out. To pay by major credit card or for questions about our product call 1-888-999-9139 or e-mail us now. If you want to save the call, e-mail us your phone number, ask us to call you & we will call you back.
Questions About This Product
Please be patient as we answer your email. Right now we receive around 100's of emails a day. We really appreciate your email & we will try to answer your email as quick as possible.
Return Policy
Western Chassis honors the products we sell. Our return policy covers anything purchased from us which is still in new condition, unopened and can be re-sold, may be returned within the 30 day period. A 10% service fee will be incurred, this is to recoup credit card fees, packing materials and labor. We stand by the products we sell, and we truly appreciate your business today, tomorrow, next year and years to come! Please read and check all item details before requesting to return your product. Our special care AFTER the sale is how we define great customer service. All returned items must be freight prepaid by the customer. We do not reimburse shipping costs. Any merchandise not returned in NEW condition will incur a 20% restocking fee. Due to the numerous options of our products, please note that product may vary from images shown.
If you need to return goods to Western Chassis, just follow the simple guidelines below and we will make every effort to ensure your complete satisfaction. Before sending the part back you must first contact us to receive a (RGA) Return Authorization Number. Write this number on the back of your invoice in the space provided at the top center of the page as well as on the outside of the box.Package the part(s) well, if possible use the original packing material, to prevent any damage that may occur in transit. Fill out the back of your invoice completely and neatly and include this with the part(s) inside the box. Mail the package(s) back to us prepaid via UPS of Fedex, no C.O.D. returns will be accepted.
ITEM IS NON REFUNDABLE AFTER 30 DAYS of receipt or on special order and custom items. Exchanges may not be made without prior authorization. We offer a limited lifetime warranty on most non wear items. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. Please inspect your parts immediately. You have 5 days from receiving your order to report any defects in your product. All sales are final and merchandise may be returned only with the consent of Western Chassis's merchandise staff. If for any reason you are dissatisfied with a product, please contact our customer service representatives for instructions, 1-559-579-1005. Any package returned to Western Chassis for exchange must be accompanied by a RETURN GOODS AUTHORIZATION NUMBER (RGA). To file for a return contact us to initiate the process and get a (RGA) Return Authorization Form. Please provide us with as much information as possible. Or you may send a request via email to info@westernchassisinc.com. The return goods authorization number that you are issued MUST be clearly marked on the outside of your package. Any packages returned to Western Chassis without prior authorization, will not be accepted. NOTE: Please include a copy of your RGA e-mail and a copy of your original receipt. If you do not provide a copy of your original receipt your return will be denied and the package will be refused. NOTE: If any merchandise, packaging material, small parts, accessories and/or manuals are missing from the original box your return will be denied and the package will be refused. All returns will incur a 10% service fee, this is to recoup credit card fees, packing materials and labor. Any merchandise not returned in NEW condition will incur a 20% restocking fee. All items with ‘Free Shipping’ will incur a 20% restocking fee. Send your return merchandise PREPAID via UPS or FedEx only, as our shipping department is not authorized to accept freight collect shipments. We DO NOT accept COD's or shipments from any other carrier. DO NOT SEND RETURN MERCHANDISE using United States Postal Service. Using an approved carrier ensures Western Chassis can accurately track your return. Western Chassis is not responsible for lost or damaged merchandise. No exchange will be extended for ANY merchandise returned in unsatisfactory condition. Merchandise which has been damaged, installed, external fluids present, altered in any way, painted, unwrapped, electrical parts, GM non-returnable parts, literature and special order parts will not be accepted for exchange or refund, and the item(s) will be returned to the customer at the customer’s expense. No returns on electrical items, videos, books, special orders, or close out merchandise.
Shortages
Notify the freight carrier immediately and save the package as they will need to verify it. Claims for shortage of merchandise (other than lost items) must be made to them within 5 days of receipt of order. Please inspect your invoice immediately and carefully! The invoice will be either attached on the outside of the box, or most likely within the package. The invoice should include everything that is within the shipment, and may also include a complete listing of all items not shipped (because of possible back ordered items). Western Chassis will have three separate individuals check each order for completeness and accuracy before being shipped. In many cases small items are packaged together with other items. Such as a smaller box placed within a larger box or hardware placed in the wrapping. If you are still unable to find an item that is included on your invoice, please call immediately.
Lost Items
If you have received a tracking number and it is showing delivered to your address, but you never received the item, notify the freight carrier immediately. You will need to file a claim for the lost items.
Damaged Merchandise
Western Chassis takes every precaution to ensure your merchandise will arrive in new, complete and intact. However, shipping accidents occasionally occur. Most of the time merchandise will have been damaged by the delivery service. If possible, try to receive your shipment personally. Inspect your merchandise immediately & completely while your delivery driver is present. Claims for shortage of merchandise (other than lost items) must be made to us within 10 days of receipt of order. If the box is obviously damaged or tampered with, please refuse the shipment. Have your delivery driver note the damage in the writing and contact Fedex to file your claim. Fedex will then return the box to us. We will file a claim with the carrier as well, and ship you a new package. If this is not possible, then inspect your package(s) at the soonest available time. If any damage is visible, give us a call and we will instruct you on how to properly handle the problem. If you fail to follow our instructions, this may void getting the merchandise replaced. Follow these instructions: If the shipment has already been accepted, please do not throw anything out. You will need to save the box and the packing material. Give us a call and we’ll give you complete instructions on how to handle the situation. Most of the time, Fedex will return to your address and pick up the damaged goods from you. Make sure to repackage the damaged merchandise in its original condition on arrival, including the original packing material.
Cancelled Orders
All cancelled orders that have already been paid by Credit Card or Paypal are subject to a 5% cancellation fee. This is to recover the fees we have incurred with your purchase. If payment has NOT been processed, then no fee will be incurred. FREIGHT CHARGES: Freight charges WILL be reimbursed if you received a defective part or if the part you ordered was not the one received or on Warranty items. Freight charges WILL NOT be reimbursed if you ordered the wrong part or you decide you do not want/need the product ordered.
Credits for Returned Items
When a return is received, an exchange, credit or refund will be processed within 2 business days. It may take an additional 1-7 days before you see the credit back to your credit card or bank account. If you have questions regarding your return please email us at info@westernchassis.com.
Guarantee and Liability
Western Chassis will not be liable for personal or property damages caused by the use or misuse of any product we manufacture or sell. We will repair or replace any product found to be defective, subject to our inspection. Due to the nature of this product we cannot pay labor fees that may be incurred. All products must be returned freight prepaid for inspection.
WARRANTY
All merchandise sold by Western Chassis Inc. is fully guaranteed against defects in material or workmanship by the respective manufactures. Limited lifetime warranty covers original purchaser for life of product. Replacement will be limited to non wear type parts & does not include labor claims of any type. If a manufacturer’s warranty as being free from defects we will exchange only. If the item has been used and you are requesting warranty work, this may take up to 30 days as warranty work is done by the manufacturer NOT Western Chassis. If you have any questions please contact customer service.
Any product that is manufactuered by Western Chassis Inc is covered by our Limited lifetime warranty. If you do have a warranty claim please contact customer service to initiate the process. We will usually require the customer to ship the product back to our warehouse where we can inspect the product. When we recieve the product we will inspect the parts. If the product can be repaired we will restore it to factory specs, otherwise if a replacement is required we will issue a replacement. Customer is responsible for all shipping fees for warranty claims.
Back Order Policy
(Effective 01/01/2021) - Every effort will be made to notifiy you by e-mail or phone within 72 hours if there is to be any delay in filling your order. (Covid 19 update: Due to the enormous industry growth and lack of raw materials time frames to inform of a back order may be increased due to work volume) Even with our large inventory, back orders can occur. If this happens, we make every effort to immediately obtain the product to fill your order.
Rights Reserved
Western Chassis Inc. reserves the right to update, change or modify any product or policy as the company deems necessary without notice. This includes material & specifications. Western Chassis cannot be held accountable or liable for incurring these changes to prior products manufactured. If you have any questions pertaining to our products or policies, please email or fax us.
WARNING: Proposition 65 Compliance Statement
California Safe Drinking Water & Toxic Enforcement Act of 1986
Some products purchased from our catalog or website contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm
